Oh Comcast, you trickster you
I called Comcast to remove some items from my cable service tonight. Long story short, I’ve been overpaying for my cable compared to how much I really watch TV.
Anyway I called at 8:30 pm, and upon following the menu to press 4 to REMOVE or CANCEL your services, the automated voice on the other side told me that their office is closed after 8 pm, and that I needed to call back the next day.
Hmm, I wondered. I could have sworn I’ve called them later at night to report the service outage and whatnot. I think I’ve called at 9:55 pm on a Sunday night that Sopranos season permiere was about to air, rushing to add HBO and I somehow managed to talk to a live person.
So I called again, and this time pressed 3 to ADD a service. And voila! Within 2 seconds I was talking to a live person, and he politely took care of my request.
To be fair, whenever I call Comcast, I come away thinking their customer service is one of the best out of any utility companies I’ve had to deal with. So I didn’t want to complain to the guy about the trick they play on the phone — it’s not his fault that his company engages in a deceptive practice to turn away people who call to cancel their service. But it makes me glad that less of my money will be going to support a company like that!
Pretty rotten; but I guess not surprising either. I’m sure they prefer to make it as difficult as possible to cancel services. (But I too can’t really complain about Comcast; we’ve yet to have trouble with them in 2-odd years of service).